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Eskimo North Internet questions - Journal of Omnifarious

Mar. 20th, 2009

10:21 am - Eskimo North Internet questions

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I've been looking to change ISPs. Recently Speakeasy's service has seemed to be really going downhill. And most recently, they want to charge me $300 to disconnect from a service they never connected and a line over which not a single packet has ever transited.

One ISP on my radar is Eskimo. One gigantic huge blinking plus for me is that they might support IPv6 natively. The carrier they use for DSL in this area is Mammoth Networks, which does support IPv6.

The problem is, I've called them twice and each time I've gotten a salesperson who was weak on the technical details and instead of punting my question to a technical person, they got huffy with me.

Has anybody had any experience with them? Is the level of poor service I'm getting from the salesperson indicative of how they run their operation in general?

Current Mood: [mood icon] curious

Comments:

From:niac
Date:March 20th, 2009 06:13 pm (UTC)
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From:xerhino
Date:March 20th, 2009 06:52 pm (UTC)
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I've heard good things about Blarg. Do you know if they support IPv6?
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From:omnifarious
Date:March 20th, 2009 07:55 pm (UTC)

Avanta/Blarg supporting IPv6

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I just talked to the Salescritter. He talked to the technical guy, and it seems like they are at the very edge of being able to roll out IPv6 to users. They're kind of waiting for more demand. *rolls eyes*

They'll never get it of course, most people are too clueless to ask. I don't fault people for being clueless about that, I fully embrace that I'm one of the bizarre very few who know that IPv6 even exists. But that does make the 'waiting for demand' idea really stupid.



Edited at 2009-03-20 07:55 pm (UTC)
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From:niac
Date:March 20th, 2009 08:37 pm (UTC)
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From:omnifarious
Date:March 20th, 2009 09:34 pm (UTC)

Re: Avanta/Blarg supporting IPv6

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I disagree.

For example, improving your routing tables only when a customer notices that something is wrong with them is similarly bad. Hardly anybody will ever complain about your routing tables being messaed up. But that doesn't mean that you shouldn't spend any time on them.

Or, as another example, nobody will ask you to monitor outgoing port 25 traffic for random users to try to detect PCs that are infected and give a heads up to their owners. But doing so might well still be an excellent idea.

Statistically speaking, hardly anybody understands the infrastructure of the Internet. That's the job of the ISP. It's the ISPs task to understand and implement infrastructure improvements and changes even when the customer does not ask for those improvements. IPv6 is part of that infrastructure.

If you rely on a statistically significant sampling of your customers to ask for IPv6 before you implement it, you never will. Just as if you wait for a statistically significant sampling of your customers to ask you to improve your routing tables, you never will.

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From:niac
Date:March 20th, 2009 09:45 pm (UTC)
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From:omnifarious
Date:March 20th, 2009 11:40 pm (UTC)

Re: Avanta/Blarg supporting IPv6

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It's an infrastructure change that the entire Internet will eventually need. It's only doing yourself and your customers a favor to implement it before it becomes an emergency so they have time to come to terms with the change themselves.

There is a cost to not implementing IPv6 sooner rather than later. It's the hassle and scramble of implementing it at the last minute.

If I were an ISP I would welcome the customers who want it right now, because those are the customers who will help me get it done such that when the other customers need it, I'll already know what I'm doing and how to make it work for them.



Edited at 2009-03-20 11:41 pm (UTC)
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From:omnifarious
Date:March 28th, 2009 08:30 am (UTC)

Blarg

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I went with them. Your recommendation did carry weight. As did the impressive knowledge of the salesman and the fact that he had an informed opinion on IPv6 deployment. He disagreed with me, but that's much better than not having a clue. :-)

I will be switching over April 1st.



Edited at 2009-03-28 08:31 am (UTC)
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From:ladon13
Date:March 22nd, 2009 03:23 am (UTC)
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If the tech support got huffy with you and didn't have much of a clue...I'd be hesitant to switch to them.
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