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Hectic week - Journal of Omnifarious

Feb. 11th, 2004

06:47 pm - Hectic week

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Being on call has a lot more to it than just responding to a pager. I also get all the 'tickets', or problem reports people file on the stuff we're responsible for, and I have to figure out what's wrong, why, and what to do about it.

So far, I've only been able to retire one or two tickets a day, and they're coming in at a rate of 4-5 a day. A lot of them seem to be problems that someone else has caused us, and I need to re-assign them to a different department. It takes a long time to track down the problem carefully enough to be confident in doing this.

I'm learning a lot about how our systems function, and what all the little corners are. Which is, of course, one reason why the pager rotation is done. It's a good system, just a bit painful for me right now. Especially since I really hate having things that I have to do something about now.

I'm hoping to go out to the 'En' this evening and maybe talk to people, or perhaps work on CAKE. I hope my luck holds, and I don't get paged.

Current Mood: [mood icon] drained
Current Music: Dead Can Dance - How Fortunate the Man With None

Comments:

From:lunasoleil
Date:February 11th, 2004 07:26 pm (UTC)
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You sure you don't work for Charter? ;)
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From:omnifarious
Date:February 11th, 2004 08:00 pm (UTC)

Re:

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Yes. :-)

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From:lunasoleil
Date:February 11th, 2004 08:04 pm (UTC)

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Nah, I think it's Charter incognito :)
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From:omnifarious
Date:February 12th, 2004 04:08 am (UTC)

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That sounds like a good name for a company. :-)

Of course, I like the word 'incognito', so I might be biased. :-)

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