Kudos to Orbitz - Journal of Omnifarious
Oct. 18th, 2006
04:10 pm - Kudos to Orbitz
I flew to Duluth yesterday. Duluth was very foggy for much of the day. Apparently, while I was in the air between Seattle and Minneapolis, my flight from Minneapolis to Duluth was canceled. Orbitz called me and left a message stating that this had happened, and that they'd taken the liberty of booking me on the next flight out of Minneapolis which was leaving an hour later.
I was all impressed. Even more so when I discovered that they were right and I actually did have a new booking and everything. That's a pretty impressive level of customer service.
OTOH, I was highly annoyed with the TSA for confiscating my toothpaste and sunblock.