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I have an install date now - Journal of Omnifarious

Dec. 7th, 2006

11:19 am - I have an install date now

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Covad (which is who Speakeasy contracts through for DSL) finally fixed their scheduling software, and I got an install date of the 15th. That was a ridiculous amount of time to be offline for, and I asked Speakeasy to ask Covad to move it up. It was moved up to the 11th.

This is still a really long time, IMHO. But much better than the 15th. I've asked Speakeasy to keep on poking Covad to see if there's a cancellation or something, so it may happen earlier. But, as of now, I should have DSL again on the afternoon of the 11th.

For those who use my computer remotely for various purposes, the date on which I will hopefully get service again is the afternoon of December 11th.

This experience has been really frustrating, and has significantly lowered my opinion of Speakeasy. There are several places in the process when things could've been handled differently and I could've gotten service more quickly, even accounting for the initial mistakes.

I'm only sticking with Speakeasy at this point because I can't get what I want from anybody else. Nobody else I've looked at in the Seattle area offers 6Mbps down for DSL. *big sigh* I hate being in that position, and Speakeasy should be quite worried too. Unlike telcos, there is some sort of competition in the ISP field. Someone will offer something competitive someday. And if they annoy too many customers, that replacement will have an instant large market.

Current Mood: [mood icon] annoyed

Comments:

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From:spazzychic
Date:December 7th, 2006 07:24 pm (UTC)
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I had speakeasy for a few years, over three different moves. It runs like a charm...except getting it set up. All three times, something would happen to hitch it up. But once it's up, it's great.
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From:omnifarious
Date:December 7th, 2006 07:39 pm (UTC)
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I've had two moves go flawlessly with them. So they didn't meet the expectations they'd previously set.

Actually, the second move didn't go completely flawlessly, but it was more a matter of having a connection that was a bit dodgey until they adjusted things instead of not having one at all.

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From:niac
Date:December 7th, 2006 07:48 pm (UTC)
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From:omnifarious
Date:December 7th, 2006 08:23 pm (UTC)
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Thanks! They also offer a higher outgoing bandwidth, which I'm looking for too. I will have to seriously look into them.

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From:procyon112
Date:December 7th, 2006 09:10 pm (UTC)
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From:omnifarious
Date:December 8th, 2006 03:45 am (UTC)
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Yeah, except I run services. Lots of services. I have 4 static IPs at Speakeasy, and I want that many because I want as many computers on my network as possible to have real addresses. Cable companies also have way more of a history of trying to keep their users from running particular applications because the cable company doesn't think they should.

*sigh* If I didn't dislike cable so much for its flaws, it would often be a lot easier than the DSL I've always used.

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From:ladon13
Date:December 7th, 2006 11:41 pm (UTC)
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What about cable network?
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From:omnifarious
Date:December 8th, 2006 03:48 am (UTC)
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I run services. Lots of services. I have 4 static IPs at Speakeasy, and I want that many because I want as many computers on my network as possible to have real addresses. Cable companies don't like their customers to run services, and they don't like handing out static IPs for that reason. Cable companies also have way more of a history of trying to keep their users from running particular applications because the cable company doesn't think they should.

*sigh* If I didn't dislike cable so much for its flaws, it would often be a lot easier than the DSL I've always used.

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From:ladon13
Date:December 8th, 2006 04:55 am (UTC)
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One of our friends has at least 2 servers running off of his cable network as well as most of his computers having dedicated lines. I'd look into it. We haven't had any difficulties with ours and mike has had 2 of his servers running off of it for a while too.

I have not seen any complaints about applications running on the network. They just wno't support problems with unix boxes.
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