I have an install date now - Journal of Omnifarious
Dec. 7th, 2006
11:19 am - I have an install date now
Covad (which is who Speakeasy contracts through for DSL) finally fixed their scheduling software, and I got an install date of the 15th. That was a ridiculous amount of time to be offline for, and I asked Speakeasy to ask Covad to move it up. It was moved up to the 11th.
This is still a really long time, IMHO. But much better than the 15th. I've asked Speakeasy to keep on poking Covad to see if there's a cancellation or something, so it may happen earlier. But, as of now, I should have DSL again on the afternoon of the 11th.
For those who use my computer remotely for various purposes, the date on which I will hopefully get service again is the afternoon of December 11th.
This experience has been really frustrating, and has significantly lowered my opinion of Speakeasy. There are several places in the process when things could've been handled differently and I could've gotten service more quickly, even accounting for the initial mistakes.
I'm only sticking with Speakeasy at this point because I can't get what I want from anybody else. Nobody else I've looked at in the Seattle area offers 6Mbps down for DSL. *big sigh* I hate being in that position, and Speakeasy should be quite worried too. Unlike telcos, there is some sort of competition in the ISP field. Someone will offer something competitive someday. And if they annoy too many customers, that replacement will have an instant large market.