Something I don't like about the computer industry - Journal of Omnifarious
Jan. 14th, 2007
03:06 pm - Something I don't like about the computer industry
I'm An Idiot (And Other Lessons From The IT Department) is about an attitude that's pervasive among computer professionals that I don't like. Users are not idiots. Just because they don't care to learn all the stupid finicky little details about how a technology works doesn't mean they're stupid. They shouldn't even HAVE to learn those things at all. It's the job of people like me to make computers for people, not to bludgeon people into the shape needed for the computers.
I tend to be kind of self-effacing about how annoying and stupidly designed things are sometimes. But I do tend to get grumpy with people who refuse to learn anything, even when doing so would make help them enormously in some task they're trying to accomplish.
A lot of IT people tend to get attitude from their users too. The users expect the IT people to fix everything. And the users persist in repeating mistakes, even simple ones, and then blame the IT people for it. To some extent I suspect this is a sort of payback for the attitude the users get from IT people, but I don't think all of it is.
But I still think things would be a lot better if IT people simply admitted that something is stupidly designed and should work a lot better than it does.