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Well's Fargo Fiinancial treats confidential data cavalierly - Journal of Omnifarious

Feb. 17th, 2007

08:56 am - Well's Fargo Fiinancial treats confidential data cavalierly

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So, I receive this call from Well's Fargo. They want money from me. I actually have money now, so I'm not at all displeased about this. But, to my surprise, the conversation does end up displeasing me greatly, and to illustrate why I'll give you a paraphrase, since I don't remember it word for word:

I was flabbergasted. I was just trying to help. The supervisor acted like I was trying to get out of paying my bill or something, or that I was just upset they called me. I wasn't. The simple change would be to read me a few digits of my bank account # instead of the whole thing. Another would've been to have me tell them the last few digits of my bank account #. Another would've been to ask me to tell them what my address was.

As it is, if someone had stolen my cell phone, or if they had the wrong # for me in the account, or any number of other situations, they would've just given someone my name, address and bank account #. That immediately pricked my security spidey sense. It's not an OK way to run things.

*sigh* Now I'm going to have to track down who to send mail to.

Current Mood: [mood icon] aggravated

Comments:

From:d_e_l_i_r_i_u_m
Date:February 17th, 2007 05:19 pm (UTC)
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i'll ask my mom if she knows a co-worker who could help facilitate.. but she's just another home-mortgage worker bee, and not very social, so don't expect anything to come of it. she'd agree with you if she understood; this could affect her too..
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From:omnifarious
Date:February 17th, 2007 05:40 pm (UTC)
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Thanks. :-)

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From:prettydark
Date:February 17th, 2007 06:42 pm (UTC)
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Wow, you have every right to be upset about this.
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From:nikith
Date:February 17th, 2007 07:04 pm (UTC)
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The thing is, it would have been so easy for the information to be wrong, too, and you verify it as correct this way. What they should have done is asked you to give them your information. (I work in health care, and you never say "Are you jane doe? Is your birthday X?" You say, "Can you please verify your last name and date of birth."

I can't tell you how often people confirm incorrect phone numbers and other stuff.

But seriously, for a bank-initiated phone call that's pretty scary. How, for example, did you really know they were from Well's Fargo?
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From:geothermal
Date:February 17th, 2007 08:48 pm (UTC)
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Sounds like a scam attempt to me. I have never heard of supervisors getting angry like that.

Jonathan
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From:waterdusk
Date:February 17th, 2007 09:26 pm (UTC)
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So let me get this right - your bank dialed a phone # (hopefully they didn't miss dial) and gave your name, address and bank account number to the person that answered because because they said yes to all of the questions, without having that person verify any information themselves?

I don't deal well with my bank giving out my account number and personal information to everyone. I'm thinking that it's time for a new bank/ credit union.
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From:lunasoleil
Date:February 17th, 2007 09:36 pm (UTC)
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Yeah, that. I've never had anyone comfirm my information by giving it to me first, I always have to confirm. Not to mention, why would they need to verify your checking account #? They're the bank. If they've got your name and address correct, then they better have the correct acct # as well or they've got bigger problems.

How weird...
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From:omnifarious
Date:February 17th, 2007 10:58 pm (UTC)

Why they need to verify my checking acct #

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They're not the bank I have my checking account with. They're a bank I owe money to because they gave me a loan. They know my checking account # at another bank because I've used it with them before.

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From:ex_butterfl246
Date:February 18th, 2007 09:06 pm (UTC)
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If you still need it, I can find you the customer service address for Wells when I'm back in the office. It should be on your bill, though.

And you are absolutely right. They should have either done a more secure verification of your ID, or they should have read only a partial. Since they called you, I can see why they wouldn't ask you for your account #. But the more disturbing part is that they didn't see what you were pointing out. That's dreadful customer service.
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From:brighteyez
Date:February 19th, 2007 03:02 am (UTC)
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I will never again complain about a company asking me to verify tons of info before they can help me with an account. I've never had anything happen to me like you have described and I can understand why you would be upset. I hope you get an email sent to someone who will actually listen to you.
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