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Interesting insight, is it true? - Journal of Omnifarious

Aug. 8th, 2003

01:29 pm - Interesting insight, is it true?

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I had this insight today, but I'm not sure if it's correct. If anybody can think of a few good counterexamples, I'd be happy. I don't think this is a strict rule, just something that usually holds true.

I think I have a general rule of thumb that will make sense to manager types:

Don't expect to ever be able to replace skilled people with a larger number of unskilled people using information technology. That's not generally how information technology works. Information technology usually lets you replaced lots of unskilled people with fewer skilled people if it has any effect on the number of people you need at all.

This is in contrast with industrial technology vs. the craftsmen that preceded it.